Gamestop Sucks


That’s right, you heard it here, first. Well, actually, you probably already knew it. All of the Gamestops that I have been in to in recent memory have been wretched hives of scum and villainy. Most are disorganized and dirty and I just generally dread having to go into them to get a game. I hate hearing the loathsome “Would you like to preorder game XYZ, it’s only $5 down.”

However, I was reading this little piece about 7 things Gamestop could do to make themselves un-suck. I don’t know if it’s as easy as 7 steps, but it’s a start. There are a few things I might change about the list, though. Some are the same, some are different. Here’s my list:

1 – Stop Asking Us to Preorder – This is by far the most annoying part about the “Gamestop Experience”. They ask you to preorder major games, as if they won’t have enough in the store on release day. Why was it necessary to ask people to preorder Halo 3 six months before the release date? I know you’re going to have 500 extra copies in the store, why the hell should I preorder it? Why should I have to preorder anything, ever? No other store works the way Gamestop does. Like, imagine if a new movie came out and for six months beforehand Best Buy asked you to preorder the movie everytime you went in the store. They don’t and they still have enough copies, probably because some higer up inside Best Buy has figured out that, based on previous sales trends, you can calculate the expected amount of movies they will sell. However, everyone at Gamestop seems to be retarded and instead places the burden on the consumer to make sure they are informed how much demand there will be beforehand. It’s annoying as hell.

Furthermore, if the game you want isn’t in, your S.O.L. They don’t have a system where an employee can go, put an order in at headquarters, and get a copy in x amount of days. For example, you walk into a Gamestop and want some Atlus game that’s hard to come buy. They should be able to say “Sorry, but we can order you one specifically, when it gets here we’ll call you.” But they don’t, they say “Sorry, I can check some other stores around the area, but if they don’t have it, you’re screwed.” That’s just a sorry way to do business. Small music stores have been doing this for years, if there is a CD you want and it’s not in store, they can order it and call you when it’s in. Why can’t Gamestop do it?

2 – Buy Used Games for More, Sell Them for Less – I’m tired of going into Gamestop, seeing a 3 month old, unpopular, used game selling for $5 less then it’s original retail price. It’s just going to sit on the shelf longer, why not lower it more and get rid of it instead of just sitting on the game forever? Why wouldn’t I just go to eBay and get the game for less?

Also, why anyone sells games to Gamestop is beyond me. On eBay you will always get more money, and it won’t be crappy store credit. They are ripping you off. Stop being used by that trade in system. They’ll buy a game from you for dirt cheap and turn around and resell it for easily double what they paid you, if not more. There are exceptions sometimes, where you can turn in x games to get something free or at a greatly reduced price, as long as you turn in crappy games you wouldn’t be able to sell even on eBay.

3 – Create an Order System For Obscure, Older Games – They should have a system at each store where I can order older or obscure games. The order is placed in a database, goes to some central processing area, and the game is shipped to the store. Once the store gets the game, they call me and I come pick it up, easy as that. They should have games for all the older systems, and take some of the business that eBay is getting. Sure you can find some stuff at their online site, but why not have it in store, as well?

4 – Don’t Sell Open Displays As New – Really no explaination is needed, honestly, this should be illegal. Don’t open a copy, remove the contents, then place it on the shelf as a display and sell it as new. It’s not new, YOU OPENED IT. I don’t care if it hasn’t been played, it’s still used.

Those are my major points. I’d put “Don’t hire idiots” up there, but I’m not sure how to do that. These guys get paid nothing, basically, so you can’t demand any sort of excellence out of them. Maybe if they raised wages…but that is never ever going to happen. They just want slave labor. You can’t test them to make sure they know all video games, ever. I mean, no one does, if someone comes in asking for some crap that is really obscure it’s not too unbelievable to think they might not know about it. How hard is it to explain what system it’s on, really? Now if they are jackasses, that’s another story, I’m just talking about their knowledge of video games.

Also, I would disagree about “Keep publishing Game Informer”. Game Informer is a biased piece of garbage just used as propaganda to try to sell specific games. However, it really doesn’t effect me either way so I didn’t list it.

I think the main problem is they are, in a sense, a monopoly on video games. I’m not saying you can’t go buy Halo 3 at Best Buy or at 10 other different stores, but I am saying you can’t go to Best Buy to get little known, rare games. If Gamestop doesn’t have to compete, then they don’t care. I want to buy Shin Megami Tensei Nocturne, if Gamestop doesn’t have it they don’t lose business to anyone else because there is no one else that would have it. However, if another store came along that had a system for providing consumers with rare games then things might change.

Update, March 19th, 2012

Since this, and only this, post seem to be viewed by many people, I’d like to add one more bullet point to the list:

Disc Insurance – Seriously? This is a new one (for me) that they pushed, adding to the litany of other crap they try to get uninformed parents to buy. For around $3 I can get insurance against scratches, something I’ve never once had a problem with (except Final Fantasy Tactics on the PS which I scratched up trying to clean, it was my fault).

Try as I might, somehow, someway, I can’t use Amazon to buy a game and I end up in a Gamestop. For some reason I hope things are better, but they’re always worse.

With U.K. retailer GAME closing stores all over the place, I hope Gamestop is next.

Liz always asks me why it takes 20 minutes to get out of there. Because they try to get you to pre-order everything under the sun, because they try to get you to sign up for PowerUp Rewards Pro, because they want you to buy disc insurance, because there are 3 people working and only one of them is on a register and the lady in front of me is trading in 50 games and a system and the two other people working are trying their hardest to not notice the growing line and refuse to open another register, because its a fucking unorganized shit hole.

Also, I feel bad for the people that have to work there. I mean, not like for the summer, or for a little, or while you’re in college. For the people there for years and years and years. The pay must be horrible. Every time I’m back in Florida I end up at my local Gamestop and there is this older (like, 40-something) guy working there that has been working there for at least 10 years. I recognize him because I see him every single time, he’s always there. Even if he was making a good living, putting up with all the shit that comes with working at a Gamestop must be horrible.

118 thoughts on “Gamestop Sucks”

  1. I was going to respond to the original poster’s blog but I think your comment is way worse… first of all, being a wife of a Store Manager and then coming onto a blog that says Gamestop Sucks?  Seriously?  Could you be more of a poor excuse for a wife?  Please…  anyway onto your little diatribe of nonsense.  And i guess this can go to the original poster as well.

    1.Stop acting like you’re the voice for every customer that shops at Gamestop.  Customers don’t preorder games because the employees harass the customer and if they do then they’re doing it wrong. The Gamestop I go to, every employee is excited about a particular title and if you share their excitement then why not pre-order a game you’re going to buy anyway.  Stop being a snobby little bitch and think you can get it day one because they get a million copies. They don’t. Next!

    2. Obviously neither of you are business majors so you don’t really get the pleasure in hearing how retarded you sound.  But I do, and thats an amazing feeling.  Anyway, do you think that developers such as Activision, EA, Microsoft, and Sony just make these games for free?  Where in the world do they get all that money from?  Money trees?  Oh that’s right, they get it from retailers that sell their games, i.e. Gamestop.  Anyway the point I’m making here to you two troglodytes is that Gamestop makes little to no money on new product.  Which is why in order for you to be able to pick up that new game you didn’t bother preordering, they have to sell some used games.  Don’t like the price?  Then yes go to Ebay or Amazon where you can be charged an outrageous amount for shipping.  Trade-in prices got you down?  Not sure how long you and your husband have been married (hopefully not long) but if the PS2’s sold for 90$ then the trade in value wasn’t 20.  You might want to rethink that.  You’re not smart enough to complain about profit margins.  If you were, you wouldn’t have mentioned anything about that at all.

    3. You’ve got a child?  You procreated?  Sigh…  anyway Gamestop will not sell V-Smile games because yes its a game but its not a popular system and isn’t recognized as a next-gen entertainment system.  I believe the original poster was talking about the old school Nintendo, Super NES, etc.  I challenge you with this, go into your gamestop next time and try to map out where you would like those sections on the wall.  Just walk in and talk to the manager on duty and let him know you’d like to rearrange his store with no experience in both marketing or interior decorating.  See how far that gets you.

    4. This post should be illegal… anyway a game has to be gutted and placed on the floor to display that they have the game in stock.  And yes if that’s such a huge ordeal for you to get past, you can ask for a sealed copy from another location, which is rather bizarre seeing as how you’re now wasting gas to satisfy your OCD.  And yes that’s what it is.  Clearly there is logic to displaying a game on the sales wall.  You’re just not seeing it for whatever reason.  The Gamestop that I frequent doesn’t allow the checking out of brand new games for any purpose.  Maybe the ones you go to should start enforcing that policy.

    Anyway, I believe that about wraps it up.  To you, the original poster, I really hope you get smart enough to make an actual informed decision for yourself instead of just adopting someone else’s opinion and calling it your own because you made a few “changes” to some list you read.  Maybe Gamestop isn’t the problem, maybe it’s the way you make mountains out of mole hills and exaggerate encounters in the store to massive proportions just to be more dramatic.  Cut it out.  Its not working and its making you look like an elitist tool who only plays games because they’re rare and hard to find.  Which I have no doubt that you are anyway.  Fix it.  Then again, this was 3 years ago… so maybe you’re better.

    To the Gamestop wife that is mad over something she never really expressed, get over it.  You’re a failure of a wife and probably not that good of a mother, either.  Then again, this was 3 years ago… so maybe you’re divorced.

    Either way, stop trying to sound important (this is to both of you) or that you’re well versed in all things Gamestop.  Neither of you are, and it really irritates the shit out of me to see people post things like “Gamestop Sucks” and then their reasoning is so played out and ridiculous.

  2. The system sells for 139.99.  Price drop = trade-in credit drop.  Profit margins.  Look it up. 

  3. To Anonymous above:

    Any way you slice it, selling a game as new when it has already opened is just false advertising. Do you see any other retail chains that do this? The only reason why Gamestop is able to get away with it is that people such as yourself have learned to accept it.

    If Gamestop charges a refurb fee for trade-ins just because they see a light blemish on the game being traded-in, even when the person tells them that it is new just without the wrapping, do you think the Gamestop employee would believe them? I highly doubt that. Well it’s the same principle the other way around. How does the customer know you are being given a game that really has never been played with? The employees could have taken it home, played it, then brought it back.

    Apparently the customer is always right has lost it’s appeal.

  4.  Yes, I see the car industry doing the same thing. Only difference is that they allow test drives of their ‘new’ car…GameStop doesn’t.

  5. I got a new players card the guy gave me the wrong card so i went back they told me to call the number and they told me to go to the store cause they cant do anything about it i asked for a supervisor they put me on hold then told me ther was no sup what the hell

  6. I agree dude GameStop SUCKS!!!! i have had too many Bad encounters with them i don’t even go into their store without wearing at least some sort of disease mask. cause who knows you might catch their Retardation or something. thats not all i sold at least 6 games and a system well over $120 bucks and they probably sold it for TWICE that. thats why i will NEVER go to gamestop again.

  7. agreed, only go there when i get a gift card from one of my daft family members that fall prey to their annoying ads. i went to turn a game into them after i sold my 360 and they offered 15 dollars for dead space 2. and 30 dollars total for all of my games. i went across the street to best buy and dead space went up to25 dollars. not to mention everything costs less at best buy. game stop is for stupid moms who dont understand anything about video games to go buy their children cooking mama and bullcrap to babysit their kids so they dont have to take care of them. so they deserve the annoying overpriced garbage they get.

  8. I work at gamestop and I can tell you right now that the reason for pre ordering games has NOTHING to do with having enough copies. For every pre order gamestop gets, it is pure profit untill the release date of that game. Also the 2 biggest things that make the stock in that company go up are pre orders and the memberships, and that is all that Gamestop cares about.

  9. NOBODY GO TO WARMINSTER GAMESTOP BECAUSE THEY ARE ROOD THEY LAUGH AT KIDS AND I WANTED A TRADE BACK BUT GET IT BECAUSE I COULD NOT GO BAK THAT DAY BECAUSE MY POP-POP WAS DYING AND THEY DIDNT GIVE ME A BREAK ALL THE OTHER GAMESTOPS ARNT AS BAD BUT STILL BAD GO TO PLAY AND TRADE IN WILLLOW GROVE AND OR WALMART OR SOMETHING.

  10. I don’t mind when they ask me if I would like to pre-order something… once. But I stopped going to Gamestop because I don’t like being NAGGED constantly. If I make it clear that I, as a rule, never pre-order anything, don’t continue to throw out names of upcoming games and keep asking me “are you sure?” And definitely don’t keep doing it each time I come in after you’ve made it clear that you recognize me from before. That will just succeed in making your customer so uncomfortable that they will ever shop there again.

  11. They gave me a broken game to me yesterday! I came back and the doors were already closed,and through that glass I could see the guy who sold me the game laughing. DAMN YOU FUCKING GAME STOP!!!!!! 

  12. Gamestop=crooked business…
    too many instances to mention, first that come to mind:
    Black Ops $55CAD 8 months after release, BFBC2 marked up 300% from trade in value(July ’11), failed to acknowledge that Fallout New Vegas was a software problem native to all discs at release date and refused to give full refund…and the final straw for me personally, was how when i used to buy a used game that i couldn’t get into, i’d bring it back in a couple of days for store credit and that has apparently ceased, which cost them an additional $20 today as I had my mind set on picking up two games.  Fuck gamestop forever.  Shop Kijiji/Craig’s List/EBay/Amazon.

  13. The Gamestop I go to is awesome, even though I got 2.67 on a 2010 game. You guys shouldn’t get angry at all Gamestops, just yours.

  14. Ugh. You Gamestop haters are duuuumb. Plain and Simple. Reserves DIRECTLY impact how many copies they’re are allocated. Think about it this way, If you’re stoked for a game coming out, and there is a super-sick pre-order bonus, like special items, maps, guns, ect., wouldn’t you be kinda pissed if they DIDN’T offer you the pre-order? Also, won’t you be pissed if you just drove to your closest Gamestop and they didn’t have any copies of your game for you? Oh, You dont want to wait a week for them to send it to your closest store? OH NOES :C  As far as prices of pre-owned games, there are many factors that contribute. The most heavily weighed ones are how many copies the company moves, how many trade ins of the particular title the company has on hand, ect ect. Take Brink, its been out for like two months now? It sells for 34.99.
    And of course you dont get much for RE5, or your broke ass copy of GTA4, and your raggedy ass NBA and Madden. Theyre sports games. They come out EVERY YEAR. There are A BILLION of them floating around. All things considered, if you STILL don’t like it, just remember.. NO ONE IS FORCING YOU TO TRADE YOUR GAMES IN.

  15. Are you retarted?
    Thats not gamestop. Thats the ESRB. The Entertainment Software Rating Board.
    And PS..
    THATS A LAW. EVERYWHERE. You HAVE TO BE 17 or OVER to purchase an M rated game. All other ratings (other than AO, Which most retailers do not even carry) an ID is not required to purchase that particular game. Also.. what the hell are you doing driving without an ID?

  16. Pre-orders are actually like frozen assets. The company doesnt collect until the customer picks up their game or uses the credit to purchase something else. If the customer never uses the credit, the company sends them an email containing a code for a print out redeemable gift card to use at a later date, and even then, the money is still not considered profit.

  17. The games have never been played, it is against company policy to check out new games. For your pre owned trade ins, we have guide lines we follow. Would YOU want a game with blemishes on it?

  18.  I hate going to Game Stop.  Not because they ask you for preorders, or other things, but because they do not take “No thank you.” for an answer.  They continue to push saying “Are you sure?  Because you can save money if you… etc.”  So I go to Game Stop, and preorder one game a year on average, and I always pay it off up front, so I can walk in and leave when it is releasesd.   So I preorder Catherine Special Edition, 3 months in advance.  I order it for 360, and even double check that it is for 360 before I leave.  I double check because that is the responsible thing to do.  The responsibility to know what you are buying falls to the customer.  I have the preorder receipt in front of me right now, and it it says “Catherine Special Edition 360”.  So what do I find when I arrive at Game Stop to pick up my copy?  A copy of regular, non-special edition Catherine for the PS3 reserved to my name.  I inform them that I do not own a PS3, and cannot use this.  I show them my preorder reciept, and the only answer I am given is “Were sorry.  We have to see if we can get another copy for you since we do not have any extras.”  I ask “How long will that take?”  “One to two weeks” is my answer.  I am sorry, but that is unacceptable.  When a buisness cannot honor its promises in a timely fashion, or correctly process it orders, then it deserves scrutiny.  I understand that mistakes happen, but that does not dismiss a mistake when it does occur.  However I take a personal responsibilty in this too.  I have had this exact same problem happen to me twice in the past, and still I placed the preorder.  I should have known better, when you consider that I have only preordered 5 games form Game Stop.  I should have know that this happens often enough that it should be a valid concern when shopping at this retailer.  I have learned my lesson now, and I will not be repeating this mistake again.  3rd time is a charm I guess. 

  19. this realy sucks about game stop. they would have gave me a pre owned halo reach for a pre owned crysis 2 but they wouldnt give me a pre owned halo reach for a crysis 2 i bought brand new less than a week ago from them i even had thr fliping receit

  20. hey ryderfool please tell me why they have a gutar hero wired controler for sale on their website but when i go to get it their store polocy is that all gamstops are not allowed to sell wired gutar hero controllers anywhere

  21. it does not suck they ask hat because they have to plus there sell buy is a reasonable system. the world doesn’t revolve around you

  22. oh and also think like this you order some food then you sit down. 10 minuets later you’re foods ready. you get up there. its gone you ask the lady serving. “were is my food?” she responds it gone you didn’t reserve it.

  23. Sadly this is something that needs to be read by everyone and the realities of Gamestop. I was a former employee from the late 2001-2004 era and what you have described from ’07 was and still true for then and now. Mind you we still had PS2 and Xbox as the highest point in its life and games everywhere. They were still dealing in old SNES games as well as classic Gameboy games, PS1 and even Nintendo 64. What I bet you don’t know is the compnay does have a massive computer system in place that somehow takes into account how many used games they should be holding and what titles it thinks each store should hold. There were times were I was sending the only copy of a game to a store out in places like Ohio or Montana or even New Mexico. Where as the store I was working at sat and i mean SAT on well over 900 yes that’s right 900 copies of Grand Theft Auto: San Andreas for no reason other then the fact that the computer system thought it was a good idea and the price used on that game dropped like a stone with every passing day.  As for its employees at the time I worked many of which were gamers and loved the games both new and old. The very few times I’ve gone in these days the “kids” or older twenty year olds that’s haven’t finished community college really aren’t that intersted in gamers or the people who play them.  As for the company itself the higher ups and I am talking about District to Regional Managers and up haven’t a clue anymore the crap I had to go through in the form of parents complaining about not having the latest game or why the game being traded in was for so much less. And after trying to explain to them that the game looses its value by the company standards after a month at best. And try telling that to all the Madden fans they get so very angry every year when they want the newest copy. They don’t care. All they care about is why the store and its emplyee’s don’t have a million reservations for games that they think are going to be hits. Case in point 2002-2004 Halo 2 was the the second coming of Xbox and the had to push the realse date back so many times the Reginal mangers said “We have to cut back on hours and money” in other words our cash cow didn’t come in and were making you people work harder but with no real value in it for you. I will go on record and say this the store I worked for had four managers and I was its assitant manager. OF the four three were good at thier jobs the fourth was a chain smoking long haired, redneck who was also mssing a few teeth and a pain in the ass. The Regonal Manager was a woman so out of tocuh that the FEW vistis she did make all she could complain about was why we weren’t rushing the customers with reservations and asking them if they had anything to trade in. And last I heard she still is a reginal manager and trying so very hard to make her Region number one within the company so she can go farther. So far in fact she would do anything to fire people and replace them with others who would do her bidding. Sorry this has become a rant but this needs to be heard and it needs to be said. Gamestop is wrong and furthermore if you invest in its employees then they could be better. Just my two cents.

  24. Game stop is just another big corp. trying to step on the little guys have their employes stink from not Leaving the bean bag chair they sit on to play their games all night. If you ask one of them a question they scoff at you and expect youy to already know . So basically thier customer service sucks they charge to much and they reek….Blah

  25. I work at Gamestop and I think it sucks I agree about the Pre-Order bull shit, it does even fucking matter if you pre-order or not if you don’t come by end of business day your copy is sold. I have been told this by my SM and my RM to pretty much fuck the pre-order people and just sell to whom ever gets there first. Please stop shopping at Gamestop and purchasing $30 games for $60. Plus about the display models, we should atleast give some sort of discount, but we don’t. Prove me wrong you little fucking bitch Manager at store 4026

  26. Even if its against store policy Gamestops still do it, I have been a Gamestop employee for some years now and travel from gamestop to gamestop and all gamestops in my area check out new games, even if there not suppose to because who would really know. 

  27. Gamestop does suck, a girl employee sucked my dick just so I would give her 5 pre-orders, Salinas Northridge Mall. In her deffence it did feel pretty good.

  28. Couldn’t agree more. My biggest issue with them is their trade in system, where they give you ext to nothing for a game then trurn around and sell it for 2 to 3 times more. They’re crappy used game prices (generally the worst out of all stores) wouldn’t bother me as much if i knew that they gave the previous owner a decent buck for it in the first place. I have no idea why anyone would trade in a game there.

  29. I know that I’m probably gonna get shot down for this, but I really can’t agree with a lot of these comments… I do admit that there are Gamestop’s out there were the staff are total garbage. (We’ve all heard the stories and have experienced many of them firsthand) I have met many employees who couldn’t care less about helping you and are just really lazy. On the other hand though, I have met a ton of other employees who are great workers and will do everything they can for you to save you money and make sure that you are happy with your purchase. While I do admit that the prices that you will get for trading in a game will be pretty low but realistically, it makes sense. I do shop at a Gamestop and I’m in their rewards program so I do get a higher value on my trades and everything else. I’m not saying I’m a fanboy of their store because they have their flaws. But the thing to remember is that they are a “business.” They have to make a profit to stay afloat. I agree with everyone that thinks that a lot of there employees are useless but I also think it is very true that many of the customers they get can be the most ignorant a-hole’s I’ve ever seen!
    Anyways, my little input has been said, I’m going to Gamestop tonight to pay off Battlefield 3 and Uncharted 3. 

  30. The most money I EVER got out of a game at gamestop is $16 for Call of Duty; World at War, and even then I had a pro rewards card and I negotiated with them and it was 4 months after it came out. Also I got only 26 freaking CENTS for a 2 year old MLB 09 The Show and it was still in the case!!! THEY ARE COMPLETE BUTT HOLES!!!! I am NEVER going to any GameStop for the rest of my freaking life!!

  31. Your a retard. Last night i went down to gamestop and TOOK off battlefield 3 off preorder. then i went to BestBuy and preordered it there and they were polite.

  32. I hate Gamestop. First off, I wanted 1 game, and I go to gamestop. What? They moved yesterday. Just great. -_- Now, I go to another gamestop the next day and I ask and they tell me, “Oh, sorry, we got rid of GBA’s. You’re gonna have to drive 10 damn miles for a 20 dollar game.” I’m never going there again. EBAY FTW!

  33. Sorry you think that way dude. All that matters is that you got the best customer service though. That’s really all that matters anymore. The Gamestop I go to has a bunch of high quality sales people, whereas the Bestbuy store near me, has people that I can’t stand dealing with. As long as the customer is happy than all is good.

  34. I should correct myself to saying that (I’m sorry you feel that way.) There is nothing wrong with how you are thinking. 

  35. I should correct myself to saying that (I’m sorry you feel that way.) There is nothing wrong with how you are thinking. 

  36. They do suck they gave me $9 for something their going to turn around, and sell for $55+ Items I gave where barely used at all and one almost brand new $20 item. I’m thinking maybe saying something next time I’m in there about it, but I know the people just work there.

  37. Correction it’s trade in system sucks. You go there to trade your used or fairly new items in you expect to get enough back to buy there used shit lol, and you cant. They need to give minimum 33% resale give or take depending condition on item if your just going to take more or their used crap off their shelves lol. If you just want to go in there get some games pretty fast without going though some big store or long lines or you want to get some inexpensive games then its cool. I went in there to get an Xbox 360 I was the only one in store. It just seems easier, and faster not all the time though. It probably differs from your area to. Some of the people work there aren’t to great nether, but it can be good. Just recommend selling your shit off ebay or something not to them lol.

  38. My favorite- Give you a dollar for an old game but charge you two because of some scratches, or how about this one. Ad in newspaper says X amount for your handheld game system for purchase of new bundle pack- sounds like a great deal right!! Well I went with paper in hand to the store my kid is trading in a DS lite for a New DS3D with some game. They tell my 10 year old sorry we don’t want that because we have to many of those- hence not honoring the ad. I go up asking why and the person had it not even taken it out of its original box to inspect it. Decides to look at it and indicated still don’t want it because there is a scratch in outside cover- one small scratch otherwise nothing wrong with it.. 

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